The Role
Our flagship store in Dublin’s historic Powerscourt Townhouse is our pride. Here is where we deliver our luxury in-person brand experiences that capture the magic of love and kindness. Working in our flagship store means you will become part of our customers’ most important moments in their lives, from the happiest to the most heartbreaking. This requires incredible passion and empathy for people, but also the skills to demonstrate expertise, finesse and initiative throughout the sales process. Your aim is to deliver an extraordinary experience for our customers, which in turn contributes to the success of our company.
We are currently hiring for a part-time Jewellery Consultant. Our brilliant Sales Associates manage the sales of our little luxuries collection of rings, necklaces and earrings.
Key Responsibilities:
Deliver an incredible experience to customers during pre-booked appointments and to walk-in customers shopping for little luxuries, demonstrating comprehensive product knowledge and jewellery expertise.
Carry out post-purchase services on jewellery pieces.
Respect and ensure customer privacy and confidentiality at all times, both during their in-store experience and after.
Ensure all pieces are beautifully presented and that quality and hygienic standards are perfect.
Comfortably work towards your sales KPIs aiming to achieve optimal conversion rates.
Liaise closely with our logistics and production teams to ensure optimal stock levels and controls, and provide updates on in-store sales trends and bestsellers.
Ensure in-store alignment with digital marketing activities.
Provide regular reports with customer feedback, store goals and performance to the Store Manager
Key Skills:
Demonstrate behaviours aligned with the Chupi core values.
Excellent communication and interpersonal skills with an ability to engage with our customers, build sustainable customer relationships and deliver the exceptional Chupi brand experience our customers are expecting.
Act with integrity and build trust.
Proactive in taking initiatives and demonstrate high levels of commitment, enthusiasm and energy, with a drive to achieve results.
Demonstrate strong influencing skills.
A high level of commercial awareness.
Requirements:
Some prior retail experience working in a high end customer-facing role such as retail or hospitality is essential
Jewellery retail experience, silversmith or goldsmith training and/or gemstone knowledge are a distinct advantage.
Flexibility in working hours and an ability to work weekends is a must.
Your profile
Working with Chupi means you will work in a company where kindness is a strategic pillar and one of the core principles on which we do business. We cherish our people and have a culture of trust, respect and kindness, where everyone is valued equally. We have created a community of support and mentorship within our teams, encouraging achievement through a continuous cycle of learning, innovation and growth.
About us
“When I started Chupi, I fell in love with the idea that jewellery is a piece of the future. Each piece is about the moment it will mark, how we commemorate those moments in our lives.”
Chupi Sweetman, Founder & CEO
At Chupi, we see jewellery as the autobiography of our lives. Every piece we create is designed to mark our most precious moments, milestones, and memories; to be worn as a connection to our past and serve as heirlooms for our next generations. This thread of storytelling is woven through everything we do, connecting us and our community.
Beautifully designed, consciously made
As much a beautiful design object as functional packaging, our suite is made almost exclusively with natural, biodegradable and sustainable materials, from paper and card to silk and organic cotton. Working with renowned packaging designer Vincent Villagér, our goal was to design packaging that could live on as keepsakes and equally be easily recycled.
Chupi has brought diamonds into the 21st century. For those who celebrate life’s most precious moments, Chupi delivers meaningful luxury, timeless treasures that tell stories of love, hope and everything in between, designed to be passed down for generations to come. Our vision is to transform the way people celebrate their most precious moments, creating a more beautiful tomorrow, and our mission is to do so through a focus on sustainability, innovation and master craftsmanship, making each and every piece of solid gold jewellery here in Ireland.
From a market stall to a multinational, today we are a team with exceptional expertise in our industry. From luxury sales and marketing to sustainable supply chain development, our people are brilliant, ambitious and committed to our purpose. From luxury sales and marketing and sustainable supply chain development to exceptional technology driving our business forward, our people are brilliant, ambitious and committed to our purpose of celebrating life’s most precious moments.
Our business is growing at an exponential rate. Having opened our beautiful new flagship store in the heart of Dublin's Jewellery district in October 2023 our business continues to grow and our customer base continues to expand as we ship to over 67 countries around the world. We have taken our first steps into augmented reality with our in-house built virtual try-on tool, we built and we further expanded our virtual consultation experience for those customers who can’t visit our Dublin flagship store. 2024 has a lot more in store; we are only beginning to scratch the surface of our global ambition.
